Account Manager – Bedfordshire

Key Responsibilities

• Prepare cost proposals, ensuring that engineering and materials information is provided within required timelines.
• Review quotations before release to confirm alignment with customer requirements.
• Generate accurate and timely quotes for customers, keeping sales personnel informed of relevant details.
• Process purchase orders, circulate contract reviews, and acknowledge orders within the required timeframe.
• Verify purchase orders against quotations, initiating necessary actions if discrepancies arise, such as re-quoting or Engineering Change Notices (ECNs).
• Identify and communicate any supplementary information or conditions on purchase orders to the Business Unit Manager.
• Maintain an up-to-date order book, ensuring accurate delivery date forecasts and notifying relevant personnel of any delays.
• Update and distribute accurate forecasting data to appropriate stakeholders.
• Organize and lead bid reviews, involving all relevant personnel.
• Support the creation and submission of an Enquiry Launch Form (ELF) for all new inquiries.
• Ensure the Standard Operating Procedure (SOP) reflects the current order book, quoted, and unquoted forecasts, managing it daily and weekly with input from internal and external account managers.
• Review and properly file all data received during the inquiry process.
• Coordinate with the Engineering Department to ensure customer-approved ECNs are implemented.
• Verify repeated orders, checking whether previous concessions on assemblies are still required and ensuring proper implementation.
• Participate in weekly reviews, providing updates on forecasts, quotes, orders, visits, and activities.
• Deliver day-to-day customer support as needed.
• Prepare concise and comprehensive weekly status reports to keep all stakeholders informed.
• Resolve customer issues within the specified timeframe, ensuring customer satisfaction.
• Attend daily operations meetings, raising and addressing customer-related concerns within the required timeframe, while also providing input on operational matters.
• Manage the order book to align with internal and external expectations.
• Assist the external sales team in identifying value-add opportunities for customers.
• Participate in quarterly business reviews, ensuring all relevant data is presented.
• Develop an understanding of supplier structures, working practices, and service offerings.
• Gain insight into customers’ markets, their historical performance, and future forecasts.
• Support external sales and internal teams in achieving the business unit’s budgeted forecast.

Requirements

• Degree in a relevant technical field or business administration
• Proven experience in Electronic Manufacturing environment would be an advantage
• Knowledge in Aerospace and Automotive would be advantagous
• Competent in Microsoft products including excel & word
• Experience with ERP systems & databases
• Proven experience in a customer-facing role
• Demonstrable experience in managing multiple projects
• Proven experience in basic financial management
• Excellent planning and organisation skills
• Excellent communication skills

Additional Benefits

• 25 days Holiday
• Company Pension
• BUPA healthcare (after successful completion of probation)
• Life Insurance
• 24/7 Employee Assistance Program (EAP)
• Cycle to Work Scheme
• Death in Service