Quality Manager – Hi Rel – Hampshire

Key Responsibilities

• Govern, integrate, and simplify the Business Management System.
• Prioritize the quality of products supplied to customers as a fundamental focus of the organization.
• Foster a culture of continuous improvement through effective process control, measurement, and improvement planning.
• Ensure that internal and external audits are conducted according to the established schedule.
• Manage Non-Conformance Reports (NCRs), including tracking the closure of actions.
• Lead and support quality investigations, maintaining clear communication with customers and suppliers.
• Oversee customer returns, ensuring that findings from investigations are utilized for process enhancements.
• Complete First Article Inspection Reports (FAIRs) and customer-required datapacks.
• Manage calibration processes.
• Supervise the Inspection team, providing a resource pool that supports business needs.
• Establish processes to determine inspection requirements for incoming materials, work-in-progress, and finished goods.
• Develop skills and training plans to ensure adequate quality and Environmental, Health, and Safety (EHS) competencies within the business.
• Manage health and safety risk assessments.
• Monitor and track EHS legislation and facility requirements, ensuring business compliance.
• Ensure compliance with import/export regulations and other regulatory standards.
• Oversee security processes.
• Manage visitor and contractor processes.
• Liaise with the landlord and site security.
• Cover for other managers and act as a deputy as needed.
• Step in for the General Manager and assist with other projects as required.

Key Deliverables

• Integrate and simplify the legacy Business Management System.
• Successfully implement new processes and systems while gaining stakeholder buy-in.
• Maintain AS9100 and ISO 14001 certifications effectively.
• Improve scrap and yield metrics by introducing robust Root Cause Corrective Actions (RCCA) for key contributors.
• Monitor and report on safety and environmental incidents to drive continuous improvement.

Key Metrics

• Establish and agree upon milestones and metrics for the business process simplification program.
• Quality metrics, including yield, quality escapes, aging NCRs, and scrap rates.
• Health, Safety, and Environment metrics, including accidents, near misses, improvement actions, and adherence to action plans.

Knowledge, Skills, and Abilities

• Experience in managing change and overseeing projects related to business management systems.
• Familiarity with quality and environmental standards (e.g., AS9100, ISO 14001) with AS9100 auditor training preferred.
• Background in electronics manufacturing processes.
• Knowledge of health, safety, and environmental legislation, as well as building regulations.
• Strong leadership abilities with the capability to build cross-functional relationships.
• Confident presenter, adept at engaging both customers and internal stakeholders.
• Highly organized with exceptional planning skills.
• Proficient in using business software tools, including Teams, Excel, Word, PowerPoint, and ERP systems.

Requirements

Qualifications

• A degree or equivalent experience in relevant disciplines.

Additional Benefits

• 25 Days Holiday
• Life Assurance
• Pension Scheme
• Medical Plan